Cookie Policy

Information about how Chat Service uses local storage and session storage.

Our Use of Local and Session Storage

At Chat Service, we are committed to transparency and protecting your privacy. This policy provides information about how we use data storage technologies on your device, specifically localStorage and sessionStorage.

While we do not use traditional HTTP cookies for tracking or storing user information, European regulations (such as GDPR and the ePrivacy Directive) apply to any data stored on a user's device, including localStorage and sessionStorage.

What are localStorage and sessionStorage?

localStorage and sessionStorage are web storage technologies that allow websites and applications to store data directly in your web browser.

localStorage: Data stored in localStorage persists even after the browser window is closed. It remains available until explicitly cleared by the user or the web application.
sessionStorage: Data stored in sessionStorage is only available for the duration of the browser session. It is cleared when the browser tab or window is closed.

How We Use Web Storage

We use localStorage and sessionStorage for essential functionalities of our webchat service. Below are the specific keys we use and their purpose:

localStorage Key: webchat-local-data
- Purpose: This storage is used to retain user preferences and settings for the webchat across sessions. For example, it might store information about your preferred language, chat widget state (e.g., minimized or maximized), or other non-sensitive interface preferences to enhance your experience when you return to our service.
- Persistence: Data in webchat-local-data remains on your device until you clear your browser's localStorage or our application clears it.
sessionStorage Key: webchat-session-data
- Purpose: This storage is used to maintain the state of your current chat session. For example, it might temporarily store ongoing conversation details or session-specific identifiers to ensure the chat functions correctly while you are actively using it.
- Persistence: Data in webchat-session-data is automatically deleted when you close your browser tab or window.

Our Use of Local and Session Storage

What are localStorage and sessionStorage?

localStorage and sessionStorage are web storage technologies that allow websites and applications to store data directly in your web browser.

localStorage: Data stored in localStorage persists even after the browser window is closed. It remains available until explicitly cleared by the user or the web application.

sessionStorage: Data stored in sessionStorage is only available for the duration of the browser session. It is cleared when the browser tab or window is closed.

How We Use Web Storage

We use localStorage and sessionStorage for essential functionalities of our webchat service. Below are the specific keys we use and their purpose:

localStorage Key: webchat-local-data

Purpose: This storage is used to retain user preferences and settings for the webchat across sessions. For example, it might store information about your preferred language, chat widget state (e.g., minimized or maximized), or other non-sensitive interface preferences to enhance your experience when you return to our service.
Persistence: Data in webchat-local-data remains on your device until you clear your browser's localStorage or our application clears it.

sessionStorage Key: webchat-session-data

Purpose: This storage is used to maintain the state of your current chat session. For example, it might temporarily store ongoing conversation details or session-specific identifiers to ensure the chat functions correctly while you are actively using it.
Persistence: Data in webchat-session-data is automatically deleted when you close your browser tab or window.